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Plan with confidence: here’s how processing, overnight shipping, tracking, and delivery work for your custom order.
Every custom order requires design and production time before it can ship. Your processing time depends on the product, size, quantity, proof approval, material availability, and current order volume. Shipping speed begins after production is complete—it does not include design or processing time.
Most eligible orders receive free overnight shipping after order processing. Eligibility can vary by product size, package requirements, destination, carrier service area, and selected order options. Oversized, unusually heavy, remote-area, or special-handling orders may require a different shipping method or additional cost, which will be communicated before fulfillment.
A rush request is not confirmed until iCandy Craft Studio has reviewed the product, event date, design needs, proof timing, and production schedule. Faster shipping does not shorten design or production time. Please share your need-by date before ordering whenever possible.
When tracking is available, it will be sent to the email address used for the order after the carrier receives the package. Carrier scans can take time to update. Delivery dates shown by a carrier are estimates and may change because of weather, service interruptions, address issues, or other events outside our control.
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be corrected. Once a package has shipped, an address change may not be possible. Additional shipping charges may apply if a package is returned, refused, or requires reshipment because of an incorrect or incomplete address.
If tracking shows an unexpected delay, loss, or delivery issue, contact the carrier and email us with your order number. If your package arrives damaged, keep the item and packaging and send clear photos so the shipment and product can be reviewed. We’ll help with the next steps based on the carrier’s process and the condition of the order.
