Frequently Asked Questions.

Choose a product or collection, select the available size and options, share your colors, wording, event date, and design notes, then upload your photos or print-ready file. Complete checkout on the website when online payment is available. If you need help choosing, contact us before ordering.

You can upload one to three photos for a custom design. Choose the clearest, highest-resolution originals you have and avoid screenshots when possible.

Yes. Select the print-ready option and upload your finished file. Your design must be correctly sized, high resolution, and ready to print. We may contact you if the file needs adjustment before production.

Yes. Two proof rounds are included with your purchase when a proof is part of the product. Review every name, date, word, color, and image carefully. Additional revisions may cost extra and can extend your completion date.

Production begins after your final proof is approved and any required order details or files have been received. Delayed replies or missing information can move the completion date.

AI may be used as a creative tool when it fits the concept, but every order still depends on your photos, details, chosen product, and the design direction you approve. The final result is prepared for the specific item you purchase.

Available prices, sizes, and variations appear with the product when configured. Checkout is completed through the website’s connected secure payment provider. Full payment is generally required before custom design or production begins.

No. Overnight shipping refers only to carrier transit after your custom order has finished design and production. Processing time comes first.

We will review your need-by date and provide the best available guidance, but carrier delays and late proof approvals are outside our control. Order early and confirm any rush request before relying on a specific date.

Personalized products are made specifically for you and are not eligible for standard returns or exchanges. If an item arrives damaged, has a production defect, or does not match the approved proof, contact us promptly with your order number and photos.

Email info@icandycraftstudio.com or use the Contact Us form on the homepage. Include your name and order number so we can help faster.